What Do You Do With An Idea?

Until Jewish organizations develop a heartfelt and systematic interest in trying to understand and meet the needs of unengaged and under-engaged Jews, little progress will be made in stemming the tide of disengagement with Jewish life.   Today, eJewishPhilanthropy published an article that I wrote with my friend and colleague Emily Winograd from The PresenTense Group on what Jewish organizations can learn by taking customer empathy seriously. You can read the article by clicking on this link.

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